PelvicFlow · Support

How can we help?

Support for PelvicFlow - Kegel Trainer. Most questions are answered below - and you can always email us directly.

Contact support

customer-care@velorahealth.io

Email us about anything - billing, a bug, a feature request, or your data. Please include your device model and iOS version so we can help faster.

We typically reply within 1-2 business days.
Subscriptions & billing

PelvicFlow is free to start, with an optional PelvicFlow Premium subscription. The available plans are:

PelvicFlow Premium Monthly - $7.99/month, with a 30-day free trial
PelvicFlow Premium Yearly - $49.99/year, with a 30-day free trial

Where to find PelvicFlow Premium in the app: Open PelvicFlow and tap any Premium / Unlock prompt - for example when choosing a program or opening the full exercise library - to open the subscription screen with the Monthly and Yearly options.

Manage or cancel your subscription

Restore a previous purchase (e.g. on a new device)

All payments and renewals are handled by Apple through your Apple ID. Refund requests are also handled by Apple - visit reportaproblem.apple.com.

Your data & privacy

PelvicFlow is fully offline. Your assessment, sessions and symptom logs are stored only on your device - there's no account, no cloud and no analytics.

To remove your data, simply delete the app from your device. For full details, see our Privacy Policy.

Troubleshooting

There's no audio during sessions

Check that your iPhone isn't on silent (the side switch) and the volume is up. Audio is bundled in the app, so no internet is needed.

Which program should I choose?

Take the short in-app assessment and PelvicFlow will recommend the right program. If you have a tight (hypertonic) pelvic floor, use the Relax & Release program and consult a professional.

I subscribed but programs are locked

Open the Premium screen and tap Restore Purchases while signed in with the Apple ID you subscribed with.
Frequently asked

Where do I find the Premium subscription?

Tap any Premium or Unlock prompt inside the app - for example when selecting a program - to open the subscription screen with the Monthly ($7.99) and Yearly ($49.99) options.

Is PelvicFlow a medical device?

No. It's a guided fitness and education tool. Check with a healthcare professional before starting if you're unsure it's right for you.
Still need help?

Email customer-care@velorahealth.io and we'll get back to you within 1-2 business days. You can also review our Privacy Policy and Terms of Use.