Grooved · Support

Help with Grooved.

Framing questions, a session that would not analyse, a subscription that will not unlock. The common answers are below, and there is a person behind the email address for everything else.

Support for Grooved: Tennis Swing Form (iPhone)

Contact us

Email customer-care@velorahealth.io and we will reply within 2 business days. Put "Grooved" in the subject line, and tell us your iPhone model and iOS version. If a specific clip failed, describe how it was filmed rather than sending the video; we do not need it and would rather not have it.

Getting started

Do I need an account?

No. Grooved has no sign-in and no account. Everything is available on first launch, and nothing you do is tied to an identity. If you want to see the analysis before filming anything, the onboarding screen has a sample swing you can analyse straight away.
Filming and analysis

Grooved says no person was detected

Almost always a framing problem. Film side-on, phone at about waist height, perpendicular to the direction of your swing, with your whole body in frame. If you are testing on the iOS Simulator rather than a real iPhone, pose detection returns nothing there by design, which looks like this error but is not one.

How should I film for the best results?

Side-on, waist height, perpendicular to the swing, far enough back that your full body stays in frame through the whole stroke. Film at 60fps or higher if your camera offers it. At 30fps the contact frame blurs, which is exactly the frame the measurements care about most. Good light helps; heavy backlight hurts.

Why was one of my sessions left out of the trend?

Because Grooved judged the footage too rough to measure reliably. Rather than adding a number it does not trust, it flags the session and excludes it from your consistency trend. That is deliberate. Refilming that stroke side-on, in better light, usually fixes it.

Why does Grooved not show my body rotation in degrees?

Because a single side-on camera cannot measure it. Reporting a rotation angle from that view would be invented precision, so Grooved declines to report it and says so in the app. Other metrics that can be measured honestly, such as knee flexion, are reported in bands rather than false decimals.

Is the consistency score a skill rating?

No. It describes how repeatable your own swings are compared with each other, nothing more. It is not UTR, NTRP, WTN, ITN or any other rating, it cannot be converted into one, and it does not compare you to any named player.

I paid but Pro is still locked

Open the Grooved Pro screen and tap Restore Purchases, and make sure the device is signed in with the Apple Account that made the purchase. If a purchase is still pending with Apple, it unlocks automatically once it clears.

How do I cancel my subscription?

In your Apple Account settings, then Subscriptions. Cancel at least 24 hours before the period ends, otherwise it renews. Deleting the app does not cancel it. Refunds are handled by Apple, not by us.

How do I delete my data?

Swipe to delete a single session in Library, use Profile then Delete all data to clear everything, or delete the app. Because nothing is ever uploaded, that is genuinely all of it, and it also means we cannot restore it for you. There is no backup unless your iCloud device backup happens to include it.
Good to know

Grooved is an informational tool for technique and consistency. It is not a coach, not a rating system, and not a medical device. Warm up, train sensibly, and see a qualified professional about pain or injury.

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