My measurements look inconsistent week to week
Legs genuinely change through the day, so timing matters more than technique. Measure first thing in the morning, before your legs have swollen, and never straight after exercise. Use the guided mode so the tape lands on the same point, and keep it snug rather than tight, since pulling it in compresses the tissue and shrinks the number.
The swelling forecast is not appearing
Open Settings, then Forecast and check that you have entered a city name. Willow never reads your device location, so without a city there is nothing to look up. Also confirm notifications are allowed in Settings, then Willow, then Notifications.
My weight is not showing on the divergence chart
Willow reads body weight from Apple Health, read-only. Check Settings, then Privacy and Security, then Health, then Willow and allow body weight. If you would rather not connect Health at all, you can type your weight in manually and the chart works exactly the same.
I subscribed but Pro features are still locked
Open the Willow Pro screen and tap Restore Purchases, and make sure the device is signed in with the Apple Account that made the purchase. If a purchase is still pending with Apple, it unlocks automatically once it clears.
The denial decoder could not read my letter
Photograph the letter flat, in good light, with the whole page in frame. Decoding runs entirely on your device, so a blurry photo has nothing to work with. If Willow cannot identify a denial reason, it tells you so rather than guessing, and you can still add the letter to your records.
My evidence packet says it is not complete
That is deliberate. The packet always exports, but it marks the items that are still missing instead of hiding them, because a packet that looks complete when it is not is worse than no packet. Common gaps are the failed conservative therapy note and the letter of medical necessity, both of which come from your clinician.
How do I delete my data?
Deleting the app removes everything held on the device, including all leg photos. Data synced through your private iCloud is removed through your Apple account. If you signed in for AI reports, email us and we will delete that account record within 30 days.