Luna · Support

How can we help?

Support for Luna - PCOS & Cycle Tracker. Most questions are answered below - and you can always email us directly.

Contact support

customer-care@velorahealth.io

Email us about anything - billing, a bug, a feature request, or your data. Please include your device model and iOS version so we can help faster.

Email us

We typically reply within 1-2 business days.

Subscriptions & billing

Luna is free to use, with an optional Luna Pro subscription. The available plans are:

Luna Pro Monthly - $7.99/month, with a 1-month free trial

Where to find Luna Pro in the app: Open Luna and tap any Pro prompt - for example the "Export PDF for doctor" button on the Report tab, or the Insights tab - to open the subscription screen.

Manage or cancel your subscription

On your iPhone, open Settings and tap your name at the top.
Tap Subscriptions.
Select Luna from the list.
Choose a different plan, or tap Cancel Subscription. If you cancel during a free trial you will not be charged.

Restore a previous purchase (e.g. on a new device)

Open Luna and go to the Premium / Upgrade screen.
Tap Restore Purchases.
Make sure you are signed in with the same Apple ID you used to subscribe.

All payments and renewals are handled by Apple through your Apple ID. Refund requests are also handled by Apple - visit reportaproblem.apple.com.

Your data & privacy

Luna stores everything on your device only. There is no account, no server and no analytics - the app works fully offline.

To remove your data, simply delete the app from your device. You can also export a PDF of your data at any time from the Report tab. For full details, see our Privacy Policy.

Troubleshooting

My insights aren't showing yet

Insights need about two weeks of regular logging before clear patterns appear. Keep logging daily and they'll build up automatically.

I subscribed but Pro features are locked

Open the Pro screen and tap Restore Purchases, and make sure you're signed in with the Apple ID you subscribed with.

Frequently asked

Is Luna free?

Yes - daily logging, the calendar and basic streaks are free forever. Luna Pro adds insights, unlimited history and the doctor PDF, starting with a 1-month free trial.

Can Luna diagnose PCOS?

No. Luna is a personal tracking tool, not a medical device. Always consult your doctor for diagnosis and treatment.

Still need help?

Email customer-care@velorahealth.io and we'll get back to you within 1-2 business days. You can also review our Privacy Policy and Terms of Use.