Aster · Support

How can we help?

Support for Aster: Menopause Tracker. Most questions are answered below - and you can always email us directly.

Contact support

customer-care@velorahealth.io

Email us about anything - billing, a bug, a feature request, or your data. Please include your device model and iOS version so we can help faster.

Email us

We typically reply within 1-2 business days.

Subscriptions & billing

Aster is free to use, with an optional Aster Premium subscription. The available plans are:

Aster Premium Monthly - $7.99/month

Aster Premium Annual - $49.99/year, with a 30-day free trial

Where to find Aster Premium in the app: Open Aster and tap any Premium prompt - for example on the Insights dashboard or the doctor-report export button - to open the subscription screen with the Monthly and Annual options.

Manage or cancel your subscription

On your iPhone, open Settings and tap your name at the top.
Tap Subscriptions.
Select Aster from the list.
Choose a different plan, or tap Cancel Subscription. If you cancel during a free trial you will not be charged.

Restore a previous purchase (e.g. on a new device)

Open Aster and go to the Premium / Upgrade screen.
Tap Restore Purchases.
Make sure you are signed in with the same Apple ID you used to subscribe.

All payments and renewals are handled by Apple through your Apple ID. Refund requests are also handled by Apple - visit reportaproblem.apple.com.

Your data & privacy

Your symptoms and journal are stored only on your device - no account, no servers. With your permission, Aster reads Apple Health metrics, but they're analysed entirely on-device and never transmitted.

To remove your data, simply delete the app from your device. You can revoke Apple Health access anytime in Settings → Health → Data Access & Devices. Export a PDF from the report screen. For full details, see our Privacy Policy.

Troubleshooting

Apple Health data isn't showing

Go to Settings → Health → Data Access & Devices → Aster and turn on the categories you'd like Aster to read.

My trigger insights are empty

Trigger analysis needs a couple of weeks of symptom logs to find reliable patterns. Keep logging daily.

I subscribed but Premium is locked

Open the Premium screen and tap Restore Purchases while signed in with the correct Apple ID.

Frequently asked

Where do I find the Premium subscription?

Tap any Premium prompt inside the app - on the Insights dashboard or the report screen - to open the subscription screen with the Monthly ($7.99) and Annual ($49.99) options.

Does my health data leave my phone?

No. Apple Health data is read-only and analysed on-device; nothing is sent to us.

Still need help?

Email customer-care@velorahealth.io and we'll get back to you within 1-2 business days. You can also review our Privacy Policy and Terms of Use.