Dew · Support

How can we help?

Support for Dew - Sjogren's Tracker. Most questions are answered below, and you can always email us directly.

Contact support

customer-care@velorahealth.io

Email us about anything: billing, your account, a bug, a feature request, or your data. Please include your device model and iOS version so we can help faster.

We typically reply within 1-2 business days.
Subscriptions & billing

Dew is free to start, with an optional Dew Pro subscription. The available plans are:

Dew Pro Monthly - $5.99/month, with a 7-day free trial
Dew Pro Yearly - $39.99/year, with a 7-day free trial

The free tier includes daily logging with the last 7 days of history and one sample Visit Brief. Pro unlocks unlimited history, the full trends and brand-effectiveness charts, the monthly AI Visit Brief, and PDF export without a watermark.

Where to find Pro in the app: open the Brief tab and tap "Generate Visit Brief", or tap any locked chart or the "Upgrade" prompt, to open the subscription screen with the Monthly and Yearly options.

Manage or cancel your subscription

Restore a purchase (e.g. on a new device): open the paywall and tap Restore Purchases while signed in with the Apple ID you subscribed with.

All payments and renewals are handled by Apple. Refunds are handled by Apple at reportaproblem.apple.com.

The AI Visit Brief

Once a month you can generate a Rheumatology Visit Brief from the Brief tab. Dew sends a summary of your logs to our AI service to write the brief, then returns it to your device as a PDF you can export. The brief is not stored on our servers, and every brief carries a "not medical advice" note. Generating a brief uses Sign in with Apple to verify the request and apply the one-per-month limit.

Weather & Apple Health

Both are optional. To record humidity, allow location when prompted (Settings > Dew > Location); Dew uses it only to fetch local humidity. To include sleep, allow Health access (Settings > Health > Data Access & Devices > Dew); Dew reads sleep only, never writes. You can turn either off and keep using everything else.

Your data & iCloud

Your logs are stored on your device and synced through your own private iCloud (Apple CloudKit) - we run no server that stores them. Make sure you are signed into iCloud with iCloud Drive enabled for sync to work across devices. To erase your data, delete entries in the app, or remove the app and its iCloud data. See our Privacy Policy for details.

Troubleshooting

My Visit Brief will not generate

Brief generation needs an internet connection and Sign in with Apple. If you have already generated one this calendar month, you will be able to create the next one next month (Pro). Free accounts include one sample preview.

Humidity is not showing

Dew needs location permission and a connection to fetch humidity. Check Settings > Dew > Location and try again. The app still works fully without it.

My data is not syncing between devices

Make sure both devices are signed into the same iCloud account with iCloud Drive on. Sync runs through your private iCloud, not our servers.

I subscribed but Pro is locked

Open the paywall and tap Restore Purchases while signed in with the Apple ID you used to subscribe.
Frequently asked

Does Dew diagnose or treat Sjogren's?

No. Dew is a wellness tracker, not a medical device. It shows observations from your own logs and talking points for your clinician. Always consult a qualified healthcare professional.

What is the red-flag watchlist?

It is a place to note signs (such as gland swelling or lumps) that are worth raising with your doctor, because people with Sjogren's have a higher-than-average lymphoma risk. It is awareness information, not a diagnosis.

What do I need to run Dew?

An iPhone on iOS 17 or later, and an iCloud account for sync.
Still need help?

Email customer-care@velorahealth.io and we will get back to you within 1-2 business days. You can also review our Privacy Policy and Terms of Use.