By using Mello, you agree to these terms. Please read them carefully.
Last updated: June 2026 · Effective immediately
By downloading, installing, or using Mello - Gastroparesis Tracker ("the App"), you agree to be bound by these Terms of Use. If you do not agree, please do not use the App.
The App is operated by Velora Health ("we", "us", "our"). These terms apply to all users of the App.
Mello is a wellness food diary. It is not a medical device and is not intended to diagnose, treat, cure or prevent gastroparesis or any other condition, and it does not prescribe diets.
The texture insights, tolerance patterns and AI Tolerance Report are observations generated from your own logged data, intended to support a better conversation with your GI specialist or dietitian. They do not constitute medical or nutritional advice. Gastroparesis management is highly individual - always consult a qualified clinician before changing your diet, medication or treatment, and seek urgent care for any emergency such as severe dehydration or inability to keep food down.
You can log and track without an account. Generating an AI Tolerance Report uses Sign in with Apple so we can verify the request and apply usage limits. You must be at least 13 years old (or the minimum age in your country) to use the report feature.
Monthly plan: $5.99 USD per month, auto-renewing - with a 7-day free trial
Yearly plan: $39.99 USD per year, auto-renewing
Pro unlocks: full history, complete texture and tolerance insights, the monthly AI Tolerance Report and PDF export
Billing: charged to your Apple ID; manage or cancel in your Apple ID Account Settings
Payment is charged to your Apple ID at confirmation of purchase, after any free trial. Your subscription auto-renews unless cancelled at least 24 hours before the end of the current period; manage or cancel in your Apple ID Account Settings. Any unused portion of a free trial is forfeited when you purchase. The AI Tolerance Report is limited to one per calendar month.
You agree not to use the App for any unlawful purpose, to reverse engineer or attempt to extract its source code, to abuse, overload or circumvent usage limits or security, or to resell or sublicense the App.
You own the data you log. It is stored on your device and your private iCloud. To generate a Tolerance Report, you authorise us to send a summary of your logs to our AI provider solely to produce that report. See our Privacy Policy for full details. We do not sell your data.
The App is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the App, its analysis or any AI-generated report will be accurate, complete, error-free or uninterrupted.
To the maximum extent permitted by law, Velora Health shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of data or any health outcome, arising from your use of or inability to use the App.
We may modify these Terms at any time and will update the "Last updated" date. Continued use after changes constitutes acceptance of the new Terms.
These Terms are governed by the laws of the jurisdiction in which Velora Health operates, without regard to conflict of law provisions.
In addition to these Terms, use of the App is also subject to Apple's standard Licensed Application End User License Agreement (EULA).